Terms and conditions

Every effort is made to describe and photograph products accurately.

However, colors may appear slightly different depending on your screen settings and lighting conditions.

As the bags are handcrafted and often made using limited quantities of leather, small differences between individual pieces may occur.

Product availability is subject to the materials and stock available at the time of purchase.

If an ordered product becomes unavailable, you will be contacted and offered an appropriate solution, including a refund where applicable.

Leather is a natural material, and each piece has its own unique characteristics.

Natural markings, subtle variations in color, grain, texture, thickness, and small scars may be present.

These characteristics contribute to the individuality of each bag and do not necessarily indicate a defect.

However, this does not affect your statutory rights if a product fails to meet the requirements of the purchase agreement.

Leather may also change in appearance over time through use, sunlight, moisture, and natural aging.

Care instructions should be followed to help maintain the condition of your bag.

All prices are displayed in the currency indicated on the website.

Prices include applicable VAT where required, unless otherwise clearly stated.

Shipping charges and any additional applicable costs will be displayed before you complete your purchase.

For deliveries outside the European Union, import duties, customs fees, and local taxes may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Payments are processed through the payment methods available at checkout.

An order is confirmed when you receive an order confirmation by email.

By placing an order, you confirm that the information provided is accurate and complete.

If an order cannot be fulfilled, you will be contacted as soon as reasonably possible.

Marlene Fernandez Bags reserves the right to refuse or cancel an order for a legitimate reason, including a clear pricing error, suspected fraud, or product unavailability, subject to applicable law.

Any payment received for a cancelled order will be refunded as required by law.

Custom-made designs are available upon request.

Details such as design, leather selection, color, dimensions, price, and estimated production time will be discussed and agreed upon before production begins.

Where a product is made to the customer's individual specifications or is clearly personalized, the statutory right of withdrawal may not apply, as permitted by applicable law.

Customers will be informed of any applicable withdrawal exception before placing their order.

A product does not automatically become non-returnable simply because it is made after an order is placed.

Statutory rights relating to faulty or non-conforming products remain unaffected.

Orders are prepared and shipped according to the estimated processing and delivery times stated on the website.

Delivery times may vary depending on the destination, product availability, and whether an item is made to order.

Further information is available in the Shipping & Returns Policy.

Any mandatory statutory delivery rights remain applicable.

Consumers who are entitled to a statutory right of withdrawal may cancel eligible online purchases within the applicable withdrawal period.

Information about the withdrawal procedure, exceptions, return shipping costs, and refunds can be found in the Shipping & Returns Policy.

Nothing in these Terms & Conditions limits any mandatory consumer rights.

Every bag is made with care and attention to quality.

Under Dutch consumer law, customers are entitled to statutory conformity rights. A product must meet the reasonable expectations arising from the purchase agreement.

These rights are not limited to a fixed three-month period.

If a product develops a defect that may be covered by statutory consumer rights, please contact Marlene Fernandez Bags with your order details and a description or photographs of the issue.

Where legally required, an appropriate remedy will be provided without charge, which may include repair, replacement, a price reduction, or a refund.

Damage caused by improper use, accidents, or ordinary wear and tear is not automatically covered by statutory conformity rights.

Where possible, repair services may also be offered for damage outside statutory coverage. Any repair costs will be discussed and agreed upon in advance

Leather requires appropriate care to maintain its appearance and condition.

Avoid prolonged exposure to direct sunlight, heavy rain, excessive moisture, and heat.

Natural changes in color and texture may occur over time.

ALL BAGS ARE TREATED WITH A PROTECTIVE LEATHER SPRAY BEFORE SALE

All original designs, photographs, illustrations, texts, logos, and other creative content on this website are owned by Marlene Fernandez Bags or used with permission from their respective rights holders.

They may not be reproduced, distributed, or commercially exploited without permission, except where permitted by applicable law.

Reasonable care is taken to ensure that the information on this website is accurate and up to date.

Occasional errors or omissions may occur.

Information may be updated when necessary. Changes will not retroactively remove rights arising from an existing purchase agreement.

Marlene Fernandez Bags is not responsible for losses arising from circumstances beyond its reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot be excluded under applicable law.

If you have a complaint about a product or order, please contact:

info@marlenefernandez.com

Include your order number and a description of the issue.

Every effort will be made to resolve complaints fairly and within a reasonable time.

These Terms & Conditions are governed by Dutch law.

This choice of law does not deprive consumers residing in another country of mandatory protections that apply under the law of their habitual residence.

Marlene Fernandez Bags
Rotterdam, the Netherlands
Email: info@marlenefernandez.com