Shipping and returns
Last updated: 5-11-2026
Every Marlene Fernandez bag is thoughtfully designed, carefully handcrafted, and packed with attention to detail.
Below you will find information about shipping, delivery times, returns, and refunds.
1. Shipping Destinations
Marlene Fernandez Bags offers worldwide shipping.
Orders are shipped from Rotterdam, the Netherlands.
Please note that delivery availability and shipping conditions may vary depending on the destination.
2. Processing Times
Ready-to-ship bags
In-stock items are generally prepared and dispatched within 3 business days after payment has been received.
Made-to-order bags
Products that are not in stock or are made to order generally require approximately 1–6 weeks before dispatch, depending on the design and availability of materials.
Personalized and custom-made bags
Production times for personalized designs will be discussed and agreed upon individually before the order is confirmed.
All processing times are estimates unless a specific delivery deadline has been agreed.
3. Shipping Costs
Shipping costs are calculated based on the delivery destination and the selected shipping method.
The applicable shipping costs will be displayed at checkout before you complete your order.
[CONFIRM THAT SQUARESPACE IS CONFIGURED TO DISPLAY THE CORRECT SHIPPING CHARGES FOR ALL DESTINATIONS.]
4. Delivery Times
Delivery times depend on the destination, shipping provider, and customs procedures.
Estimated delivery times will be communicated where available.
International deliveries may take longer due to customs processing or other circumstances outside our control.
Any mandatory statutory delivery rights remain applicable.
5. Customs Duties and Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Customers are advised to check the applicable import requirements before ordering.
6. Packaging
Each bag is carefully packed to help protect it during transportation.
Packaging materials are selected with attention to product protection and practical use.
7. Returns and Right of Withdrawal
I hope you love your Marlene Fernandez bag.
However, if you change your mind about an eligible purchase, you may exercise your statutory right of withdrawal.
For most online purchases by consumers in the European Union, you have 14 days from the day you receive your order to notify me that you wish to withdraw from the purchase.
You do not need to provide a reason.
To exercise this right, please send a clear statement of your decision to:
info@marlenefernandez.com
Please include your order number and the product you wish to return.
You may also use the model withdrawal form provided below.
After notifying me of your decision to withdraw, you have a further 14 days to send the item back.
8. Return Conditions
Please handle and examine your bag with care, as you would in a physical shop.
Returned products should be securely packaged to prevent damage during transportation.
You may be responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
Opening the packaging or examining the product does not automatically remove your statutory right of withdrawal.
9. Return Shipping Costs
For returns made under the statutory right of withdrawal, the direct cost of returning the item is the responsibility of the customer, unless otherwise agreed or required by law.
Please use a reliable shipping method. Tracked shipping is recommended.
For defective or non-conforming products, the applicable statutory rules regarding return and remedy costs will apply.
10. Refunds
When you exercise a valid statutory right of withdrawal, you will receive a refund of the payments covered by that withdrawal, including the standard outbound delivery costs where legally required.
Additional costs resulting from choosing a more expensive delivery method than the least expensive standard delivery option offered are not required to be refunded.
Refunds will be made within 14 days after receiving your withdrawal notification.
However, reimbursement may be withheld until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first, where permitted by law.
Refunds will be issued using the original payment method unless another method has been expressly agreed, without additional charges to you.
11. Personalized and Custom-Made Bags
Bags made to your individual specifications or clearly personalized may be excluded from the statutory right of withdrawal.
This exception will be communicated before you place your order.
Standard designs that are simply produced after ordering are not automatically excluded from the right of withdrawal.
Your statutory rights in relation to faulty or non-conforming products remain unaffected.
12. Damaged or Incorrect Items
If your order arrives damaged, incorrect, or appears defective, please contact me as soon as possible.
Include your order number, a description of the issue, and photographs where helpful.
I will review the situation and provide an appropriate solution in accordance with applicable consumer law.
13. Exchanges
If you would prefer a different bag or design, please contact me to discuss the available options.
Exchanges depend on product availability, particularly because many designs are made in limited quantities.
Your statutory rights remain unaffected.
14. Return Address
Before returning an item, please contact:
info@marlenefernandez.com
Return address:
[INSERT RETURN ADDRESS]
Rotterdam
The Netherlands
15. Model Withdrawal Form
Complete and send this form only if you wish to withdraw from an eligible purchase.
To: Marlene Fernandez Bags
Email: info@marlenefernandez.com
Postal address: [INSERT BUSINESS/RETURN ADDRESS]
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): __________________________
Order number: _______________________
Ordered on: _________________________
Received on: ________________________
Customer name: ______________________
Customer address: ___________________
Date: ______________________________
Signature (only if submitted on paper): __________________
16. Contact
For questions about shipping, delivery, returns, or repairs, please contact:
info@marlenefernandez.com