Privacy Policy

Privacy policy

Last updated: 5-11-2026

At Marlene Fernandez Bags, your privacy is important to me. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you visit www.marlenefernandez.com, purchase a product, or contact me.

Marlene Fernandez Bags is based in Rotterdam, the Netherlands, and operates in accordance with applicable data protection legislation, including the European Union's General Data Protection Regulation (GDPR).

1. Who Is Responsible for Your Data?

The data controller responsible for processing your personal information is:

Marlene Fernandez Bags
Owner: Marlene Fernandez
Location: Rotterdam, the Netherlands
Chamber of Commerce (KvK): 65011139
VAT number: NL002390934B50
Email: info@marlenefernandez.com

2. Information I Collect

Depending on how you interact with my website, I may collect the following information:

  • Your name and contact details, including your email address, telephone number, and shipping or billing address.

  • Order information, including products purchased, order history, payment status, and delivery details.

  • Information you provide when contacting me or requesting a custom-made design.

  • Technical information, such as your IP address, browser type, device information, and website usage data, where applicable.

Payments are processed through third-party payment providers. I do not directly store your complete payment card details.

3. How Your Information Is Used

Your personal information may be used to:

  • Process, prepare, and deliver your orders.

  • Communicate about purchases, shipping, returns, and repairs.

  • Respond to questions and custom-order requests.

  • Provide customer service and after-sales support.

  • Comply with legal, tax, and accounting obligations.

  • Maintain the security and functionality of the website.

  • Understand and improve the website, where permitted by applicable law.

I do not currently send marketing newsletters.

4. Legal Basis for Processing

Personal information is processed only where there is a valid legal basis, including:

  • Performance of a contract: to process and deliver your purchases.

  • Legal obligations: to comply with applicable tax, accounting, and consumer laws.

  • Legitimate interests: to provide customer service, maintain website security, and manage business operations, where these interests do not override your rights.

  • Consent: where required, including for certain optional cookies or marketing activities.

5. Sharing Your Information

Your information is never sold to third parties.

However, certain information may be shared with trusted service providers where necessary to operate the business, including:

  • Squarespace, which hosts and supports the website.

  • Payment providers that securely process transactions.

  • Shipping and delivery companies.

  • Zoho Mail, where used for business correspondence.

  • Accounting, technical, and other professional service providers where necessary.

These parties may process personal information only as permitted by applicable law and their relevant contractual arrangements.

6. International Data Transfers

Some service providers may process or store information outside the European Economic Area (EEA).

Where required, appropriate safeguards are used, such as an adequacy decision or approved Standard Contractual Clauses.

7. How Long Your Information Is Kept

Personal information is retained only for as long as necessary for the purposes for which it was collected.

  • Order and financial records are generally retained for at least seven years where required under Dutch tax legislation.

  • Customer correspondence is retained for as long as reasonably necessary to handle inquiries, orders, or disputes.

  • Other information is retained according to its purpose, applicable legal requirements, and the relevant retention policy.

When information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Under applicable data protection legislation, you may have the right to:

  • Access the personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Restrict or object to certain processing activities.

  • Request a copy of your information in a portable format.

  • Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact: info@marlenefernandez.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies & Tracking Technologies

Our website is built and hosted on Squarespace and uses cookies and similar technologies to provide a secure and functional shopping experience.

Essential Cookies

Essential cookies are necessary for the website to function properly. They support important features such as website security, shopping cart functionality, and checkout. These cookies do not require your consent.

Optional Cookies

Depending on the website's configuration, optional cookies may be used to understand how visitors interact with the website and to improve its functionality and performance.

Where required by applicable law, optional cookies are only activated after you have given your consent.

Your Cookie Preferences

When you visit our website, you can choose to accept or decline non-essential cookies through our cookie banner.

You can change or withdraw your consent at any time through the cookie preferences available on our website.

You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Third-Party Services

Our website uses Squarespace and may include integrations with third-party services. These services may use cookies or similar technologies in accordance with their own privacy policies.

For questions about our use of cookies, please contact us at info@marlenefernandez.com.

10. Security

Reasonable technical and organizational measures are taken to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Websites

This website may contain links to third-party websites, including social media platforms.

Marlene Fernandez Bags is not responsible for the privacy practices of external websites. Please review their privacy policies separately.

12. Changes to This Policy

This Privacy Policy may be updated to reflect changes in business practices, website functionality, or applicable legislation.

The latest version will always be available on this website.

13. Contact

If you have any questions about this Privacy Policy or the processing of your personal information, please contact:

Marlene Fernandez Bags
Rotterdam, the Netherlands
Email: info@marlenefernandez.com